• Step-by-Step learning customer service skills and mindsets and review real scenarios
  • Step into the shoes of customers and other stakeholders to develop empathy
  • Create supportive atmosphere that stresses knowledge sharing and peer mutual support
  • Tailor-made design with a mix of dramatic approaches such as Forum Theatre (learn more…) and customer service models
  • Indoor workshop

Different levels of customer service functions, including frontline staff, team leaders, or managers

One-day workshop or modular programme (2-4 modules)

  • Nike
  • Ocean Park Hong Kong
  • St. James Settlement
  • Mystery Shoppers
  • Customer Focus Group

“Very engaging with participation from everyone. The gingerbread man was very powerful visual aid to understand the behaviours and now understanding the emotions of customers.”