- Step-by-Step learning customer service skills and mindsets and review real scenarios
- Step into the shoes of customers and other stakeholders to develop empathy
- Create supportive atmosphere that stresses knowledge sharing and peer mutual support
- Tailor-made design with a mix of dramatic approaches such as Forum Theatre (learn more…) and customer service models
- Indoor workshop
Different levels of customer service functions, including frontline staff, team leaders, or managers
One-day workshop or modular programme (2-4 modules)
- Nike
- Ocean Park Hong Kong
- St. James Settlement
- Mystery Shoppers
- Customer Focus Group
「能讓我在不同角度去體會不同角色與立場,發揮對同理心的學習，了解客人的心態，主動了解客人的憂慮背後的原因，建立同理心。」
“Very engaging with participation from everyone. The gingerbread man was very powerful visual aid to understand the behaviours and now understanding the emotions of customers.”
「Drama可讓人更投入，互動，多機會分享。」
「以童話故事形式一步一步去通往下一個session，最深刻是盤問婢女，有趣新穎。」