- Improve communication between frontline and customers / inter-departments / intra-department / cross-generation, and more…
- In-depth discussion on resolving communication issues and ways for improvement
- Foster open and genuine dialogue to promote mutual understanding, and thus enhance empathy
- Lead to better customer service skills, management skills, and happier workplace
- Forum Theatre – an interactive way that stimulate in-depth discussion, instant response and creative ideas (learn more…)
- Indoor workshop
All levels
One-day workshop
- Social Welfare Department
- Regal Hotel
- EGL
- Levi’s
- Initial Fashion
- Conflict management training
- Customer service training
「可以透過另一個身分明白多左其他人的問題或難處」
「最深刻是最後一起討論，探討每個角色應如何改善解決衝突」
「多角度思考不同人的立場，了解想法的源頭」
「明白每個問題也有很多解決方法，只要肯走出一步」
「學懂用不同角度去想，特別是想解決方法相當有用」