• Step-by-Step learning customer service skills and mindsets and review real scenarios
  • Step into the shoes of customers and other stakeholders to develop empathy
  • Create supportive atmosphere that stresses knowledge sharing and peer mutual support
  • Tailor-made design with a mix of dramatic approaches such as Forum Theatre (learn more…) and customer service models
  • Indoor workshop

Different levels of customer service functions, including frontline staff, team leaders, or managers

One-day workshop or modular programme (2-4 modules)

  • Nike
  • Ocean Park Hong Kong
  • St. James Settlement
  • Mystery Shoppers
  • Customer Focus Group
「能讓我在不同角度去體會不同角色與立場,發揮對同理心的學習,了解客人的心態,主動了解客人的憂慮背後的原因,建立同理心。」

“Very engaging with participation from everyone. The gingerbread man was very powerful visual aid to understand the behaviours and now understanding the emotions of customers.”

「Drama可讓人更投入,互動,多機會分享。」

「以童話故事形式一步一步去通往下一個session,最深刻是盤問婢女,有趣新穎。」